Interpersonal And Communication Skills Training Course Malaysia

Interpersonal And Communication Skills

Objective /Benefits


WORKSHOP OVERVIEW

To achieve success, technical professionals must have strong and flexible interpersonal and communication skills training in addition to their competencies and abilities. 


Whether you’re an IT professional, engineer, scientist or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This workshop will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.


WORKSHOP OUTCOME

Upon completing these two (2) workshop, participants should be able to:

  • Recognize and manage differences between you and nontechnical professionals 
  • Deliver clear messages to nontechnical professionals 
  • Apply verbal and nonverbal techniques to build shared understanding 
  • Strategically apply interpersonal techniques to enhance relationships and achieve performance goals 
  • Develop active listening skills that promote better work relationships 
  • Get your points across in diverse communication contexts 
  • Use influencing skills to complete projects faster and grow your reputation 
  • Be able to productively manage conflict 

PEOPLE WHO SEARCHED THIS ARE ALSO INTERESTED IN:

Interpersonal and Communication Skills

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Program Outline

WORKSHOP OUTLINE

Day 1
Module 1: Identifying differences between technical and nontechnical professionals 

  • Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals 
  • Understanding the impact of generational characteristics on interpersonal skills within and outside of technical areas 
  • Analyzing your own work situation based on interpersonal needs and expectations 


Module 2: Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances

  • Distinguishing communication style preferences to better understand and influence others 
  • Determining your personal interpersonal styles with the  enhance knowledge and skills 
  • Identifying the strengths and limitations of your interpersonal
  • Using behavioral clues to determine others’ personal styles 
  • Describing how to more effectively work with other styles 


Module 3: Strategically Applying Interpersonal Skills and Techniques to Enhance Relationships

  • Differentiating between verbal and nonverbal interpersonal skills and communications 
  • Assessing your own nonverbal traits and developing an improvement plan 
  • Identifying criteria for establishing trust and building credibility 
  • Using a communication model to conduct more effective conversations 


Day 2
Module 4: Developing Active Listening Skills to Promote Better Work Relationships

  • Recognizing the role of listening in effective interpersonal skills 
  • Knowing when and how to acknowledge emotions and ideas 
  • Applying effective listening techniques to own work situations 


Module 5: Communication Strategies to Help You Achieve Your Goals

  • Determining when to use open and closed-ended questions 
  • Demonstrating and applying the effective use of informing, directing and criticizing 


Module 6: Productively Managing Conflict

  • Using and applying the AEIOU model to assertively build shared expectations 
  • Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument 
  • Developing an action plan to apply these techniques to your own work situations


Module 7: Coaching Window and Wrap- Up