HRDF Claimable Training Courses 2020 | HR Training Malaysia

Online-Ready, Future-Proof - HRDF Claimable Soft Skills Training Courses 2020


HRDF Training 2020

HRDF Claimable Courses 2020

As business landscape is changing rapidly during this covid-19, many traditional businesses are urged to transforming to digital business. In other words, tech is taking over. The positive angle to look at this change is the digital businesses are run and operate by people, not technology. 

Robotics automation, machine learning, artificial intelligence, 3D printing,  the 5G wireless network providing us with machine capabilities that is never before. The Industrial Revolution 4.0 will tremendously change the global job market.

New job roles and function will be created, while others will become the past. For most people, reskilling and upskilling will be necessary to stay competitive in this  advance technological environment.

Soft skills are more about behavior and thinking, personal traits and cognitive skills. They’re typically more difficult to measure, but they can also help a person thrive in a variety of roles and industries.

So, let’s take a look at the complete lists of the 10 most in-demand HRDF soft skills training courses for 2020. (all training courses below can be conducted online)

1. Critical Thinking & Problem Solving Skills Course (HRDF Claimable)

One of the most important skills in developing successful personal and professional relationships is critical thinking. Critical thinking is a high level skill that allows somebody to process information (especially external information) in order to make a decision, come to a conclusion, or solve a problem.

2. Interpersonal & Communication Skills Courses (HRDF Claimable)

Regardless of your industry, interpersonal skills (such as being able to effectively communicate) are important because they help employees develop and foster strong working relationships with each other and with their clients and contribute to increasing team and organizational productivity.

3. Coaching Skills Courses (HRDF Claimable)

Good coaches make learning a positive experience, inspiring each individual to work hard and to their full potential. This way, managers across the organisation can be given the opportunity to develop their coaching skills and get the best out of their teams, on a long-term basis.

4. Negotiation Skills Courses (HRDF Claimable)

n business, negotiation skills are important in both informal day-to-day interactions and formal transactions such as negotiating conditions of sale, lease, service delivery, and other legal contracts. Good negotiations contribute significantly to business success, as they: help you build better relationships.

5. Professional Image & Business Etiquette Courses (HRDF Claimable)

The image a business projects helps build customer confidence. Some firms use uniforms to create the impression of professionalism. Others develop a corporate culture of service. Companies providing both a professional image and quality service attract and retain customers.

6. Customer Service Courses (HRDF Claimable)

Great customer service programs should focus on treating customers well, answering questions, and exceeding their expectations. This approach helps businesses engage customers and build strong relationships. Retains customers – Keeping loyal customers is way less expensive than getting new ones.

7. Leadership Development Program (HRDF Claimable)

Leadership in a business that helps to prioritize leads and tasks based on their importance for an organization. They take the next action that helps their team and organization to execute plans and ideas for sales accelerations. Leadership skills are very important for small business owners.

8. Emotional Intelligence Courses (HRDF Claimable)

Emotional intelligence (EI) forms the juncture at which cognition and emotion meet, it facilitates our capacity for resilience, motivation, empathy, reasoning, stress management, communication, and our ability to read and navigate a plethora of social situations and conflicts

9. Conflict Management Courses (HRDF Claimable)

First, it is important because unmanaged conflict can have expensive legal consequences as people seek litigation as a way to resolve disputes. Second, managing conflict is important because high level of negative conflict can cause employee dissatisfaction and expensive turnover as well as decreased productivity.

10. Developing Your Resilience Courses (HRDF Claimable)

Resilience is important for several reasons; it enables us to develop mechanisms for protection against experiences which could be overwhelming, it helps us to maintain balance in our lives during difficult or stressful periods, and can also protect us from the development of some mental health difficulties and issues.

Please contact us for more information. Blended learning with Mobile Learning can be designed upon client request.

All programs conducted under Talent Intelligence are HRDF claimable.